I received this email the other day about a phone call a person received after their loved one had died. Not sure if it is a real call but from experience it is probably based on some thread of truth. Sometimes things get so absurd you just have to laugh a little.
And the call goes something like this..
A lady died this past January, and the Bank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to the Bank.
Here is the exchange:
Family Member: ’I am calling to tell you she died back in January.
The Bank: ’The account was never closed and the late fees and charges still apply.’
Family Member: ‘Maybe, you should turn it over to collections.
The Bank: ‘Since it is two months past due, it already has been.
Family Member: So, what will they do when they find out she is dead?’
The Bank: ‘Either report her account to frauds division or report her to the credit bureau, maybe both!’
Family Member: ‘Do you think God will be mad at her?’
The Bank: ’Excuse me?’
Family Member: ‘Did you just get what I was telling you – the part about her being dead?’
The Bank: ‘Sir, you’ll have to speak to my supervisor.
Supervisor gets on the phone:
Family Member: ‘I’m calling to tell you, she died back in January with a $0 balance.’
The Bank: ‘The account was never closed and late fees and charges still apply.’
Family Member: ‘You mean you want to collect from her estate?’
The Bank: (Stammer) ‘Are you her lawyer?’
Family Member: ‘No, I’m her great nephew.’ (Lawyer info was given)
The Bank: ’Could you fax us a certificate of death?’
Family Member: ‘Sure.’ (Fax number was given)
After they get the fax :
The Bank: ‘Our system just isn’t setup for death. I don’t know what more I can do to help.’
Family Member: ‘Well, if you figure it out, great! If not, you could just keep billing her. She won’t care.’
The Bank: ’Well, the late fees and charges will still apply
(What is wrong with these people?!?)
Family Member: ‘Would you like her new billing address?’
The Bank: ‘That might help…’
Family Member: ’ Odessa Memorial Cemetery, Highway 129, Plot Number 69.’
The Bank: ‘But Sir, that’s a cemetery!’
Family Member: ‘And what do you do with dead people on your planet???’